White Papers / Thought Leadership

More Than Process: A Reference Architecture For Integrating Aperture Vista Into an IT Operations Management Solution
Charles Popper
Seth Rachlin

Abstract: Large enterprises are rethinking and, in some cases, reengineering how they manage their Information Technology infrastructures in order to be most responsive to their business customers' demands for higher quality operations at a lower cost. Process frameworks like ITIL are an important step in this effort, but they only go so far. More often than not, specific software solutions are required to achieve service objectives.
This paper presents a Reference Architecture for IT Operations Management which shows how best of breed tools and technologies can be brought together to deliver infrastructure services more effectively and efficiently. More specifically, this paper will highlight the unique contribution of Aperture VISTA to managing the physical infrastructure within the context of this broader solution set. Taking the specific example of Enterprise Change Management (ECM), it will explore how Aperture VISTA increases the value of an ECM solution by enabling the proper specification, communication, visualization, and implementation of all changes to the physical infrastructure.
It explores the specific value VISTA provides to Senior Management, Service Managers, Purchasing, Engineering, and Operations and shows how VISTA - when integrated with a best-practices driven change and asset management solution - improves the quality and consistency and reduces the cost and the risk associated with managing the IT Infrastructure.

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